Last week was one of the most exciting weeks in Staytuned history so far. Android Community has featured our app in a basic post just saying that Staytuned landed on Google Play.
First we thought “Very cool, but probably not a big deal” but then out of a sudden we saw this post picking up and people downloaded the app more than a 1000 times on that day.
This was very exciting, the first “real” proof that people want this! Just think about how many people are a thousand – well, a thousand is definitely enough for a big party 😉
But the fact is, that like everybody always says, there are many highs and lows when running your own company.
Android development is very demanding because there are so many different models and devices out there. Every single one them with a different screen size, different resolution, different services, different functionalities or all together.
So what happened is that the first review came in – 1 star –
“So broken – This is so broken it not only doesn’t work properly but it causes my stock lock settings to not work if I turn Staytuned off. Uninstall”
This came like a shock because it runs pretty good on all of our devices. But very soon we realized that this is exactly the kind of feedback that we need at the current stage of our company. We want to deliver the best experience and we can only make the app better when we know what does not work properly. Still, It doesn’t feel good to know that we’ve lost an excited user and that we will probably have a hard time to get him back (if we ever get him back).
Then, the second review came in…
And like the saying goes, if you keep giving your best, you’ll get your reward after a few bumps in the road. 5 stars!!!
“Nice and not complicated – Happy to see that you chose tech over animations. Tired of too many apps that focuses only on the animation”
Nothing more to say!
We started answering to all these people, thanking them for taking the time and providing us with valuable feedback. We are constantly inviting our users to join our Super Users Community, where we discuss bugs and future development features. All of our users can become part of the making of Staytuned. Actually, a lot of the users who reported bugs in the first time and gave us bad reviews are now amongst the most active super users –
Another review said:
“like the concept – even if It force-closes quite often and obviously a lot of features are still work-in-progress. I would like to see the polished version of this lockscreen app :)” (4 stars) .
And now we are hooked – we want more of this feedback! We reached out to every single person who downloaded our app (we are sorry if you found our emails annoying) to get more feedback on what they like and what is not working (yet!). Again, the response rate was amazing and this just encourages us to keep working until we deliver the best smartphone experience to all of you.
We could’ve share this since long time ago (not that it’s a secret), but this day the words came to life:
Startups are always a kind of roller coaster, sometimes it goes up and sometimes it goes down, but it is always lots of fun. And even more fun with great company on the way!!!
Finally we really want to say it once again: THANK YOU VERY MUCH FOR YOUR AMAZING FEEDBACK – WE APPRECIATE EVERY SINGLE LINE OF TEXT, EVERY SINGLE SECOND IT TAKES YOU TO HELP US GETTING A BETTER SOLUTION OUT THERE!
So throw your hand in the air with us and enjoy what is coming up –
Ps – if you are reading this and haven’t downloaded our app, waste no more time.
Get it and join our Super Users Community.